Harrington woman wins bicycle for filling out customer satisfaction survey

DOVER – DNREC’s Division of Air Quality aims to get better mileage out of its customer satisfaction program in the future and used the Delaware State Fair as the vehicle this year not only to tout the program, but to tout alternative means of transportation as its State Fair theme.

After completing a customer satisfaction survey while visiting the fair, Samantha Hudran’s name was drawn by DAQ Director Ali Mirzakhalili from a pool of other names of people who also completed the survey.

The Harrington resident won a bicycle.

In line with this year’s DAQ fair theme of promoting cleaner transportation alternatives, the division also encouraged survey participation by offering the bicycle as the drawing prize. DAQ recently began working to expand and improve its customer satisfaction program, Mr. Mirzakhalili said, and is now gauging the current level of customer satisfaction as an initial step forward.

Samantha Hudran of Harrington (third from left, surrounded by family) picks up her new bicycle after winning it in a Division of Air Quality customer satisfaction survey drawing, where her name was picked from a pool of completed online surveys by DAQ Director Ali Mirzakhalili, left.

Samantha Hudran of Harrington (third from left, surrounded by family) picks up her new bicycle after winning it in a Division of Air Quality customer satisfaction survey drawing, where her name was picked from a pool of completed online surveys by DAQ Director Ali Mirzakhalili, left.

He learned recently that Ms. Hudran, winner of the 10-speed bike, is a very knowledgeable DAQ customer, regularly reading DAQ’s air quality reports and is “well aware of the continuous improvements in Delaware’s air quality” championed by DNREC and the Division of Air Quality. She and her family came to the DAQ’s Dover office at State Street Commons Aug. 19 to collect her prize.

The Division of Air Quality thanks Ms. Hudran and everyone who participated in the online customer satisfaction survey, especially those who took time to complete it, since their information provided valuable feedback for the division as it strives to achieve its highest customer satisfaction rating. DAQ still wants to hear from customers so please visit DNREC’s website here.

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